Inquiry

If you need information not contained in this help or experience any abnormal behavior on the part of this CONTEC product, please contact CONTEC Technical Support Center.

If you call the Center by phone, however, it may be difficult for the customer support personnel to understand your inquiry in detail. Instead, please inform us of your questions by E-mail or Web form. CONTEC will call you later.

If you find an operation error, please describe it in detail. It may be attributable to your hardware environment including your PC or another board used or to the version of the driver.

Contact

HP  https://www.contec.com/support/

Inquiry format

Please fill in the following information when making an inquiry using the web form.

• Company name  *1
• Name  *1
• Telephone number    *1
• E Mail addersss    *1
• OS  *2
• Device  *2
• Device serial number
• API AIO(WDM) version  *3
• C-WaveformGenerator version  *4
• Question summary
• Question details

*1: If you are logged in with myCONTEC ID, it will be automatically entered. You can also keep a history of technical inquiries. We recommend registering as a myCONTEC member.
*2: Not required if a diagnostic report is attached. Please see "Running the diagnostic program" for how to create a diagnostic report.
*3: The version of C-WaveformGenerator is displayed by [Help] - [About C-WaveformGenerator...] command on the menu bar.