About Inquiries
Please contact our technical support center
for matters not described in this help or abnormal behavior.
In terms of the product character, it may be difficult to understand the
content verbally, so if you have any questions, please let us know the
situation by E-mail or web form.
We will get back to you.
In particular, if you think the operation
is abnormal, the hardware environment of your computer or other device
you are using, the driver version, etc. may also be relevant, so please
fill in the details.
In addition, we can not answer the general questions such as language programming
skills, please understand in advance.
Before Inquiries
If the application you are creating does
not work properly, check that the sample program will have similar results.
If you cannot confirm normal operation with the sample program or a simple
program, please let us know in as much detail as possible about the problem
you are experiencing and the usage status of the product.
Use of diagnostic report function
When making inquiries, please use the Diagnostic report function from the Configuration Tool.
By providing a diagnostic report, we will
be able to proceed with support more smoothly, so we ask for your cooperation.
Inquiries Address
Please refer to our website for contact information and templates for making inquiries.
https://www.contec.com/support/
We also have an FAQ library, so please refer to it as well.