Please use the following template when inquiring by web form or e-mail.
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Contact template [DAQ-LV-WIN]
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①About your product -------------------------------------------------------
1) Product type [Example: DIO-32DM3-PE]
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2) Serial number [Example: ABCDE12345678]
*It is a 13-digit alphanumeric character (S/N) stated in the product body and packing box
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3) Please describe the usage status of the product by number from the following
[1.Before purchasing products 2.After purchasing the product 3.Lending machine use]
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In the case of [2. after purchase of product], please indicate the date of purchase (or purchase time)
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②About inquiry contents ---------------------------------------------------
Please indicate by number from below
[1. Specification 2. Setting 3. Setup 4. Programming 5. Connection method 6. Operational abnormality 7. Malfunction 8. Repair 9. Other]
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③About your system environment -----------------------------------------------
1) Personal computer manufacturer
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2) Type of personal computer
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3) Memory capacity (either mounted memory or memory recognized by the OS)
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4) OS Name [Example: Windows 10 Professional]
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5) OS bits (32bit/64bit)
*In Windows, the OS bits can be confirmed with "Control Panel" - "System"
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6) LabVIEW and DAQ-LV-WIN versions
==> LabVIEW:
==> DAQ-LV-WIN:
④About CONTEC driver software used ---------------------------------
1) Driver name [Example: API-DIO(WDM)]
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2) Driver version [Example: 5.40]
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3) CD/DVD version
*Please describe when using the product attached media
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⑤About the simultaneous use of similar products ---------------------------------------------
Please indicate the presence or absence of concurrent use of measurement control products including other manufacturer's products by number from the following
[1. No 2. Yes]
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In case of (2), please describe the manufacturer name and model of concurrent use products
*In case of multiple use, please list all
[Example: CONTEC / AIO-160802GY-USB]
==> Simultaneous use product 1 : /
==> Simultaneous use product 2 : /
==> Simultaneous use product 3 : /
⑥About the operation check result in diagnostic program -------------------------------------
Please indicate by number from below
[1. Operable 2. Inoperable]
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⑦About the result of confirming the operation by the DAQ-LV-WIN sample ------------------------------------
*Samples can be used from the "sample list" on the start menu
Please indicate by number from below
[1. Operable 2. Inoperable]
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Please describe the name of the sample that was checked for operation
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⑧About details of the contents of the inquiry, supplemental matter -----------------------------------
(Please describe in detail as much as possible, such as details of phenomena, details of external equipment, connection status)
*If an error occurs, please also include the error code
*If you can output the report from the diagnostic program, please also inform me of its contents