Please use the following template when inquiring by web form.
-------------------------------------------------------------------------------
Contact template [DAQ-DNC]
-------------------------------------------------------------------------------
①About your product -------------------------------------------------------
1) Product type [Example: DIO-32DM-PE]
==>
2) Serial number [Example: ABCDE12345678]
*It is a 13-digit alphanumeric character (S/N) stated in the product body and packing box
==>
3) Please describe the usage status of the product by number from the following
[1.Before purchasing products 2.After purchasing the product 3.Lending machine use]
==>
In the case of [2. after purchase of product], please indicate the date of purchase (or purchase time)
==>
②About inquiry contents ---------------------------------------------------
Please indicate by number from below
[1. Specification 2. Setting 3. Setup 4. Programming 5. Connection method
6. Operational abnormality 7. Malfunction 8. Repair 9. Other]
==>
③About your system environment -----------------------------------------------
1) Personal computer manufacturer
==>
2) Type of personal computer
==>
3) Memory capacity (either mounted memory or memory recognized by the OS)
==>
4) OS Name [Example: Windows 10 Professional]
==>
5) OS bits (32bit/64bit)
*In Windows, the OS bits can be confirmed with "Control Panel" - "System"
==>
6) VisualStudio and DAQ-DNC versions
==> VisualStudio :
==> DAQ-DNC :
④About CONTEC driver software used ---------------------------------
1) Driver name [Example: API-DIO(WDM)]
==>
2) Driver version [Example: 5.40]
==>
3) CD/DVD version
*Please describe when using the product attached media
==>
⑤About the simultaneous use of similar products ---------------------------------------------
Please indicate the presence or absence of concurrent use of measurement control products including other manufacturer's products by number from the following
[1. No 2. Yes]
==>
In case of (2), please describe the manufacturer name and model of concurrent use products
*If you use more than one, please describe all
[Example: CONTEC / AIO-160802GY-USB]
==> Simultaneous use product 1 : /
==> Simultaneous use product 2 : /
==> Simultaneous use product 3 : /
⑥About the operation check result from diagnostic program -------------------------------------
Please indicate by number from below
[1.Operable 2.Inoperable]
==>
⑦About the result of confirming the operation by the DAQ-DNC sample ------------------------------------
*Samples can be used from the "sample list" on the start menu
Please indicate by number from below
[1.Operable 2.Inoperable]
==>
Please describe the name of the sample that was checked for operation
==>
⑧About details of the contents of the inquiry, supplemental matter -----------------------------------
(Please describe in detail as much as possible, such as details of phenomena, details of external equipment, connection status)
*If an error occurs, please also include the error code
*If you can output the report from the diagnostic program, please also inform me of its contents