Inquiry

Inquiry

If you need information not contained in this help or experience any abnormal behavior on the part of this CONTEC product, please contact CONTEC Technical Support Center.

If you call the Center by phone, however, it may be difficult for the customer support personnel to understand your inquiry in detail. Instead, please inform us of your questions by E-mail or Web form. CONTEC will call you later.

If you find an operation error, please describe it in detail. It may be attributable to your hardware environment including your PC or another board used or to the version of the device driver.

We are afraid of not responding to general inquiries such as for programming techniques.

Before making an inquiry

The Technical Support Center needs to check whether the problem is caused by a fault in hardware or software of by a programming error in order to provide appropriate support.

If you suspect an operation error, please confirm the steps to reproduce and the problem occurrence location, then tell us as much detail as possible.

Using Diagnosis Program

When the operation is abnormal, you should diagnose the device by using diagnosis program. Diagnosis program will make a diagnosis report.

For the inquiry, please send us the diagnosis report to promote the support. Thank you for your cooperation.

Contact

HP: https://www.contec.com/support/

About how to contact us, please refer to our homepage.