About Inquiries
Please contact our technical support center for matters not described in this help or abnormal behavior.
In terms of the product character, it may
be difficult to understand the content verbally, so if you have any questions,
please let us know the situation by web-form.
We will get back to you.
In particular, if you think the operation is abnormal, the hardware environment of your computer or other device you are using, the driver version, etc. may also be relevant, so please fill in the details.
In addition, we can not answer the general questions such as language programming skills, please understand in advance.
Before Inquiries
In the support center, first check whether the hardware is not working, the software is not working, the programming method is different, and responds according to each situation.
If you suspect the operation is abnormal, please confirm the reproduction procedure and the location of the problem. And let us know in detail as much as possible.
Use of Diagnosis Program
If your device does not work normally, please diagnose the device in the diagnosis program. The diagnosis program creates a file for the diagnosis result.
When making inquiries, by providing a diagnosis result file, we will be able to proceed with support more smoothly, so we ask for your cooperation.
Inquiries Address
Please refer to our website for contact information
and templates for making inquiries.
https://www.contec.com/support/
We also have an FAQ library, so please refer to it as well.