Inquiries

About Inquiries

Please contact our technical support center for matters not described in this help or abnormal behavior.

In terms of the product character, it may be difficult to understand the content verbally, so if you have any questions, please let us know the situation by E-mail or web form.

We will get back to you.

In particular, if you think the operation is abnormal, the hardware environment of your computer or other device you are using, the driver version, etc. may also be relevant, so please fill in the details.

In addition, we can not answer the general questions such as language programming skills, please understand in advance.

 

Before Inquiries

If the application you are creating does not work properly, check that the sample program will have similar results.

If you cannot confirm normal operation with the sample program or a simple program, please let us know in as much detail as possible about the problem you are experiencing and the usage status of the product.

 

Use of diagnostic report function

When making inquiries, please use the Diagnostic report function from the Setup Tool.

By providing a diagnostic report, we will be able to proceed with support more smoothly, so we ask for your cooperation.

 

Inquiries Address

Please refer to our website for contact information and templates for making inquiries.

 

https://www.contec.com/support/

 

We also have an FAQ library, so please refer to it as well.